Patient Rights & Responsibilities

Our goal at Advanced Surgery Center is to meet and exceed your health services. Our staff work collaboratively with you and your physician to provide you with the highest standards of care. The Center is designed with your needs as our primary focus. Your privacy, safety and comfort our primary objectives. Please notify any staff member if you or your family members have any special needs that we can assist you with during your stay.

The information provided in this section is our commitment to ensure you understand your rights as a patient. We would like for you to participate in your care and ask any questions you may need clarity. You have the right to be fully informed.

You may refuse treatment at any time during your stay. You will be informed of and will be responsible for the outcomes of your decision to refuse treatment. You can refuse experimental care if applicable.

Your medical record shall always be maintained in a secure and confidential manner. If you have questions regarding your medical record your physician can review any concerns.

Download Patient Guidelines

Respect, Dignity, & Comfort

It is our goal to strive to make your stay comfortable and safe and to exceed your expectations. We respect your privacy. All information regarding your care will be maintained in a confidential manner. Your information may be requested by accreditation agencies, insurance companies, state or federal requests. Your information will not be provided to friends or family without the written consent from you.

The nursing staff is committed to providing comfort to you during your stay, if you have pain or discomfort please let the nurse know so we can address and reduce any discomfort.

Service Excellence

We at Advance Surgery Center recognize that you have a choice in healthcare providers, and we thank you for your confidence in allowing us to treat your needs. We want to provide peace of mind and a stress-free visit. We will address all questions or concerns you have and work to resolve each to our fullest capability.

Advanced Surgery Center is credentialed by the American Association for Accreditation of Ambulatory Surgery Facilities, (AAAASF), is a member of Michigan Ambulatory Surgery Association (MASA) and licensed by the State of Michigan Department of Community Health and certified by Centers for Medicare Services (CMS).

Reporting a Grievance

If you wish to report a grievance to the Health Department or Medicare, please reference the address/numbers/websites and or phone numbers below. You will not be penalized if you file a complaint.

Michigan Department of Health

Ottawa Building, 1st floor
611 West Ottawa Street
P.O. box 30664
Lansing, Michigan 48909
800-882-6006

Medicare Ombudsman

800-MEDICARE (800-633-4227)
medicare.gov

Medicare Fraud

You can also visit Michigan.gov. LARA is the department which has oversight for health care facilities. You can utilize the on-line forms to submit a complaint. If you feel that you are the victim of Medicare Fraud, please refer to the following information to report a claim:

Office of Inspector General

HHS TIPS Hotline
P.O. Box 23489
Washington D.C. 20026
800-HHS-TIPS (800-447-8477)
HHSTTis@oig.hhs.gov
800-223-8164 (Fax)

Confirming License Status

If you would like to confirm the license status, verify if there are any open formal complaints or disciplinary actions placed on the licensed personnel/business please refer to the following for you to do your own inquiry.

Visit Michigan.gov
On left hand side click on “Health” section
Click “Online services”
Scroll down and click on “verify health professional license”
You will need to have the name of the person or facility to begin a search.

Committed to patient satisfaction and results.